Services


A COMPLETE MANAGED SERVICE

Delay Divert Solutions (DDS) is a dedicated supplier of specialist managed transport and HOTAC services to the airline industry.

Our team of specialist controllers are trained to provide the highest possible standards of customer service and are on standby in our fully manned operations centre to handle the management and movement of any number of passengers and crew affected during any emergency or pre-planned operation.

In addition, DDS offers a fully managed service which benefits both your operational performance and financial bottom-line. We offer a unique fixed pricing model for all vehicle types to any UK airport; therefore significant annual savings are easily achievable.

Delay Divert Solutions is part of the CMAC Group.

Our Services

Passenger Transport

As a company we have over 30 years of experience in moving people safely, reliably and promptly by providing any combination of Emergency Coaches, Taxis, & Minibuses anywhere in the country 24/7/365. You can be confident that night or day, if you have a ground transport requirement, we will always be able to provide a solution to your specific needs.


ACCOMMODATION

As part of our package, we can arrange all necessary rest areas and refreshments for delayed or diverted passengers, including accommodation in approved hotels nationwide. This enables you to serve your customers’ needs, meet your organisation’s obligations, and protect your corporate image in difficult situations. Obviously, it also relieves pressure on your own resources, allowing personnel to focus on resolving the core problem.


CREW TRANSPORT

Let your crew take a back seat . . . At a long journey’s end, your crews need to relax and let someone else handle the travel arrangements . . . especially in an unfamiliar destination, or with tight turnaround schedules. We’ll take the driving seat and drop them off at the hotel of your choice, or one that we can recommend if you prefer. Naturally, we will also arrange the return trip, or take them on to make a connection at another specified location. Sometimes, the hardest thing for people in the travel industry is actually getting to their workplace. We can look after that, too, so that staff arrive without feeling stressed and in the right frame of mind.

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Our Solutions

Many people might think that moving people from A to B is a straightforward matter but as you know, transportation in its many forms can be a complex issue.

However, that is not the same as saying it has to be complicated to arrange. Far from it, as we are able to answer all your needs from a single source. We provide a broad spectrum of specialisations, all of which are available as stand alone services, or in any tailor made combination to match your specific requirements.
Putting you in a position where a single phone call can secure you a taxi for one person or an entire fleet of vehicles that can transport ten thousand people. A routine arrangement that is easily set up, or a finely tuned transportation strategy to meet all foreseen or unexpected eventualities.

As part of our package we can arrange all necessary rest areas and refreshments for delayed or diverted passengers, including accommodation in approved hotels nationwide.
This enables you to serve your customer's needs, meet your organisation's obligations, and protect your corporate image in difficult situations. Obviously, it also relies on your own resources, allowing personnel to focus on resolving the core problem.

Why Choose Us?

  • Nationwide Fixed Pricing

  • Complete Managed Service

  • Control Centre Operating 24/7/365

  • Service Level Agreements

  • Consolidated Invoicing

  • Quality Management Information

  • Dedicated Account Manager

  • Proven Track Record

  • Online Tracking Portal

  • Volume Rebate

  • All suppliers Fully Compliant

Dedicated Control Centre 

You can call our team 24/7/365 for Information on our services